Frequently Asked Questions

You can talk directly to our technicians to find out what is wrong with your photographic equipment. We know how important it is for you to be able to explain without intermediaries what is wrong with your equipment.

No, the quotation is completely free of charge and without obligation.

We offer all our customers a 6 month warranty that includes both labour and parts used.

We'll assist you by phone 965 461 862 (from 09:00 to 14:00) or by email at info@dstfotografia.com.

Based on our experience and the symptoms of the malfunction you provide, we can give you an approximate quote. We will provide you with the exact quote once the appliance has been inspected at our facilities.

You will receive your free quotation within 5 to 10 working days from the time we register the equipment at our facilities.

Depending on the appliance's needs. If no spare parts are required, or if we have them in stock, the repair will be carried out immediately after acceptance of the quote.

If the part is not in stock, the availability of the replacement from the manufacturer will determine the duration of the repair, which may range between 1 and 4 weeks.

We adapt to the needs of each client; if you have an emergency, let us know and we will do everything we can to help you.

€40 including VAT for APS, APSC, 4/3 and M4/3 format cameras.
50 including VAT for full-format cameras.

*Other formats on request.

The sensor cleaning service takes approximately 60 minutes and does not require an appointment. If you send it by courier, it will be cleaned on the same day we receive your device.

Request an exact quote by specifying your camera model via email. presupuestos@dstfotografia.com, through the form on our website, or by calling 965 461 862.

Except for the Fujifilm S2 pro which does not allow modification since it has the filter fused to the image sensor, any compact camera, DSLR, CSC, SLT or digital back can be modified, taking into account the following notice for certain models.

Important Notice: Nikon D700, D3, D3s, D3x, D4, D4s and Df

These models utilize a new self-diagnostic infrared monitor circuit. This feature involves an infrared LED that could potentially cause infrared light leakage into the frame. In most cases, this won't be an issue unless you're shooting at high ISOs and with long exposure times. We're working on a solution, but for now, if you plan on using high ISOs or long exposures, it might be better to choose a different model.

Accepted payment methods:

• Bank transfer: The equipment is sent back once the payment has been verified in the bank account.
• Pay online with a card: Secure and instant 100% payment via platform.

The repair is paid for once it has been inspected and completely finished in our laboratory.

Yes, of course. The only thing you need to be clear about regarding the shipment is that it must be sent prepaid to our facilities.

You must properly protect the equipment you send us to avoid breakage due to knocks during transport. Use a box that offers good resistance by introducing the necessary padding so that the equipment does not move inside.

Do not send camera bodies with lenses attached, especially if they are large/heavy lenses, as the mounts could be damaged during transport. Separate them and put on the protective caps, individually protecting each device within the same package.

You must fill in this form by clicking here: Make a shipment

Our workshop is located at: Calle Capitán Gaspar Ortiz, 20 bajo. 03201 Elche (Alicante). We look forward to seeing you during business hours.