Technical Service since 1975

Shipping photographic equipment for repair

Prepare your camera or lens at home. We'll take care of collecting it safely, checking it in our technical service, and giving you the best solution.

Specialised technical service Professional repairs with over 52 years of experience.
SEUR 24h deliveries Fast collection and delivery throughout Spain and Portugal.
Non-binding quotation We thoroughly inspect your equipment and inform you before proceeding.

Person carefully packing a photographic lens for safe shipping

Shipment 100%
Sure

Instructions for a secure 100% shipment

Follow these 4 simple steps to ensure it arrives at our technical service in perfect condition.

1. Clear the equipment

Remove straps, cases, memory cards, and filters. Also remove the battery (unless the problem is with the power supply). Always put the lids on. of the body and the objective.

2. Protect conscientiously

Wrap each item individually with bubble wrap, giving it at least two or three turns. Do not use towels, clothing, or newspaper. for wrapping.

3. Avoid slack

Use a sturdy, thick cardboard box (never envelopes). Fill all the gaps with crumpled paper or packing peanuts. The team must not move by shaking the box.

4. Close and seal

Seal the box using wide packing tape. Secure all seams (top and bottom). Print the shipping label and affix it in a clearly visible location.

Shipping form

Select an option and fill out the following form; you will receive a PDF copy of this form in your email. Remember to print it and put it inside the box together with your team.

Choose an option
*

A I want SEUR to come to my studio or home to pick up the package.

B I prefer to take the package myself to a SEUR office or SEUR Pickup point

C I prefer to use my own transport agency to send the package.

D Shipping from the Canary Islands, Ceuta or Melilla

Information

The cost of each shipment is: 10€+VAT up to 5kg and 100cm (length+width+height) in mainland Spain, 15.95€+VAT up to 5kg and 100cm (length+width+height) in the Balearic Islands. For heavier weights and larger sizes, please consult rates.

The equipment shall be shipped packed and properly protected, without accessories such as batteries, cards, straps, filters and sunshades, only the protective covers.

Do not use the original packaging as the final visible packaging.

The company is not liable for damage or loss of accessories or original packaging.

Checkboxes
*

* I agree with the information and want to continue

Shipping instructions

Take your package to a SEUR office or your nearest SEUR Pickup point and hand it over with the shipping label firmly attached to the outside of the package.

SEUR Pickup Point Finder

Information

You won't have to pay anything upon delivery of the package. The shipping cost will be added to your invoice later, if applicable.

If you want to insure the shipment, you must pay at the SEUR office (not valid at Pickup points) both the transport and the corresponding insurance (cost of insurance: 1,25% + VAT on the declared value).

Shipping costs are: €10 + VAT for packages up to 5 kg and 100 cm (length + width + height) within mainland Spain, and €15.95 + VAT for packages up to 5 kg and 100 cm (length + width + height) within the Balearic Islands. For packages exceeding these weights or dimensions, please contact us before shipping.

Equipment must be sent packaged and properly protected, without unnecessary accessories such as batteries, cards, straps, filters, or sunshades, unless they are part of the problem. Send only the equipment and its protective covers.

Do not use the original packaging as the final visible packaging.

The company will not be responsible for damage, loss or misplacement of accessories not indicated or original packaging sent with the equipment.

Checkboxes b
*

* I agree with the information and want to continue

Information

We remind you of our address: C/ Capitán Gaspar Ortiz, 20 bajo 03201 Elche (Alicante).

The equipment shall be shipped packed and properly protected, without accessories such as batteries, cards, straps, filters and sunshades, only the protective covers.

Do not use the original packaging as the final visible packaging.

The company is not liable for damage or loss of accessories or original packaging.

Checkboxes C
*

* I agree with the information and want to continue

Information

* We do not ship to the Canary Islands, Ceuta and Melilla with SEUR..

In these cases, we kindly ask the customer to send the device at their own expense. DST Fotografia will return the device by Correos Correos, unless the customer specifies another agency. All you have to do is protect the device(s) and send the following form by mail or printed inside the package.

The equipment shall be shipped packed and properly protected, without accessories such as batteries, cards, straps, filters and sunshades, only the protective covers.

Do not use the original packaging as the final visible packaging.

The company is not liable for damage or loss of accessories or original packaging.

Canary checkboxes
*

* I agree with the information and want to continue

Details for the collection of your photographic material

Name
*

Surname
*

Address
*

Location
*

Province
*

CP
*

Telephone
*

Day
*

Time slot for collection
*

From 9h to 15h

From 15h to 20h

I want to insure the shipment (maximum amount €1500, insurance cost €1.50% + VAT of the declared value)
*

Yes. Round trip

Yes, one way

Yes, only return

Declared Value
*

Cost of insurance including VAT
*

Declared Value
*

Cost of insurance including VAT
*

Declared Value
*

Cost of insurance including VAT
*

Personal data

Name
*

Surname
*

Telephone 1
*

Telephone 2

Email
*

Billing address

Address
*

Location
*

Province
*

CP
*

Company name

DNI / NIF
*

Is the shipping address the same as the billing address?
*

Yes

The shipping address is the address to which we will send your photographic material, once it has been repaired. If the shipping address is the same as the billing address, check the "YES" box."

Please attach the purchase invoice

If you prefer, you can put a paper copy in the shipping package.

Valid formats: jpg, gig, png and pdf

Maximum file size: 516MB

Warranty repair?
*

Yes

Remember. We are an official service partner of Tamron, Metz and Samyang.

Shipping address

Address
*

Location
*

Province
*

CP
*

Equipment to be repaired

Brand
*

Model
*

Serial number

Accessories to be shipped
*

Symptoms of failure / Type of conversion
*

Request a quote?
*

Yes

Professional use?
*

Yes

Remarks

Add another device

Delete

Checkboxes
*

* I have read and accept the Privacy policy

Checkboxes
*

* I have read and accept the terms and conditions of delivery:
DST Fotografia is not responsible for shipments by transport agency. This collection and delivery service is managed by us for the customer's convenience, but in case of loss or breakage of the package, the SEUR transport agency is responsible. If you do not agree, you can select option C and send it with an agency of your choice.

Checkboxes
*

* I have read and accept the terms and conditions of delivery:
DST Fotografia is not responsible for shipments by transport agency. In case of loss or breakage, it would be the responsibility of the transport agency you have contracted.

Checkboxes
*

* I have read and accept the terms and conditions of delivery:
DST Fotografia is not responsible for shipments by courier. This delivery service is managed by us for the customer's convenience, but in case of loss or breakage of the package, it is the CORREOS transport agency that is responsible.

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Basic Information Data Protection
Responsible
DINASHOP, SL B54971130
Purpose
Manage the data to offer our service of sending devices for repair.
Legitimation
Consent of the data subject.
Addressees
Data processors and sub-processors. Transfers to third parties by law.
Rights
Access, rectify, oppose and delete data, as well as other rights, as detailed in the second layer of information.
Info. Additional
You can consult additional and more detailed information about our Privacy Policy

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